Frequently Asked Questions

Default solution folder, feel free to edit or delete it.

How does Slimstat collects all the information about my visitors?
This is how Slimstat collects its data about visitors and pageviews: When a page is dynamically generated by WordPress, an event (a "hook" in...
Wed, 17 Jul, 2019 at 11:29 AM
My site goes blank when trying to access the reports / after installing Slimstat
Go to Slimstat > Settings > Maintenance and click the NO PANIC Button. If that doesn't help, increase the amount of memory allocated to PHP.
Thu, 25 Dec, 2014 at 10:04 PM
How do I add my own custom reports to Slimstat?
Please note: these steps apply to Slimstat 4. If you are using an earlier version of our plugin, we encourage you to upgrade to take advantage of all th...
Tue, 20 Mar, 2018 at 1:21 PM
I am using W3 Total Cache (or WP Super Cache, HyperCache, etc), and it looks like Slimstat is not tracking all of my visitors.
Go to Slimstat > Settings > Basic and set Tracking Mode to Client Side. Don't forget to invalidate/clear your plugin's cache, to let Slimsta...
Sun, 6 Mar, 2016 at 2:07 PM
Where can I find a legend that explains what those color-coded entries mean?
Some reports have a little triangle icon, which is used to convey contextual information about the data in that report. Simply hover over this icon to revea...
Sun, 22 Jan, 2017 at 2:20 PM
How do I use all those filters in the dropdown menu?
Here's a brief description of what they mean. Please remember that you can access the same information directly from within the admin, by 'pulling...
Thu, 25 Dec, 2014 at 10:06 PM
When trying to access any of options screens, I get the following error: You do not have sufficient permissions to access this page.
Don't worry, there's a secret backdoor that will allow you to unlock your access to the reports. Create a new WordPress admin user with usern...
Mon, 4 Jul, 2016 at 10:47 AM
I am using WP Touch, and mobile visitors are not tracked by your plugin. How can I fix this problem?
WP Touch has an advanced option that they call Restricted Mode, which attempts to fix issues where other plugins load scripts which interfere with WPtouch C...
Thu, 25 Dec, 2014 at 10:05 PM
How can I change the colors associated to color-coded pageviews (known user, known visitors, search engines, etc)?
Go to Slimstat > Settings > Reports tab and paste your custom CSS into the corresponding field. Use the following code as a reference: [id^=slim_...
Sun, 29 May, 2016 at 4:20 PM
Can I track clicks and other events happening on the page?
Yes, you can. This plugin includes a Javascript handler that can be attached to any event: click, mouseover, focus, keypress, etc. Here's the syntax: ...
Mon, 21 Mar, 2016 at 11:46 AM